Page updated on 07.04.2019
Online Casino Payment Guide
When you want to play online you will also have to make yourself familiar with online payments, as you will probably want to deposit money into your online casino player account sooner or later. Here you can find some of the commonly asked questions about payments in online casinos, and hopefully we can answer all of them to your satisfaction. As a general rule, keep in mind to only play at reputable online casinos with a license, as unlicensed casinos do not offer any protection of your funds, and you are basically at their mercy when playing there. The casinos advertised on FortunaOnlineCasinos.com are all licensed and have an outstanding track record and reputation.
The casinos offer many different payment methods, each of them have their advantages and disadvantages, and it is important that you compare different methods and choose the right one for you. Credit cards are very convenient, but there are other great and safe payment methods that you might want to consider when playing online, for example the e-wallets Neteller or Skrill. The different payment methods, and their advantages and disadvantages can be found in our overview of casino payment methods. When making payments in online casinos it is also important that you look at the casino's terms and find out if there are any fees for your chosen payment method and what the payment limits for deposits and withdrawals are.
The casino operators usually offer many different methods that allow you to deposit funds into your player account. These methods usually always include credit cards, such as Visa or Mastercard, electronic wallets, such as Neteller, Skrill or others, and voucher payments, such as Paysafecard. Most casinos also offer bank transfer methods, such as regular bank transfers or instant transfer methods through local operators.
Most deposit methods are instant, but a bank transfer can take a few days for the money to reach your player account. If you want to play straight away, we recommend depositing with an instant method, such as a credit card, e-wallet or voucher.
Many online casinos don't charge fees for deposits, but some do impose fees for certain payment methods. Whether or not a deposit costs fees is usually shown on the payments page at the casino. More information about casino payment methods can be found in our casino payment methods guide.
No! Online casinos use payment providers who carry out transaction through secure connections with trusted payment providers. Your complete credit card information is not stored or given to unauthorised third parties. When you use a credit card for payments, the casino will see some of the digits of the card, and it may be necessary to confirm that you are the card holder. In order to prevent credit card fraud, the casino may request a photo/scan of your credit card with a certain part visible (you can make some information unrecognisable), and this will help them to confirm that you are the credit card owner. If you feel unsafe about using a credit card for online payments you can use an e-wallet, such as PayPal, Neteller or Skrill or a voucher, such as a Paysafecard.
When depositing at an online casino you should keep in mind that most casinos have limits on how much you can deposit, and these limits depend on a few factors. Most payment methods have a limit, often around £/$/€ 5,000 maximum, but this can be a lot higher when depositing with a bank transfer. There is usually also a minimum deposit, and this is mostly around £/$/€ 10. Some casinos have a higher minimum deposit, so if you want to deposit smaller amounts you might want to compare the casinos and their limits.
Another online casino deposit limit is a limit that you can set yourself. This is a good way of controlling your spending, especially when you find that you are prone to overspending. The deposit limits that you set yourself are effective immediately, and it is also possible that you change them. However, making the limit lower is effective immediately, whereas making the limit higher will only become effective after a certain time, for example when a week or a few days have passed. These limits are good for players who want to restrict themselves from playing too much.
Each casino has their own payment policy when it comes to withdrawals. A trustworthy operator will normally have a minimum withdrawal amount of £/$/€ 10 or 20, but some casinos have much higher amounts. A withdrawal costs the casino money, some shift these fees onto the player, others carry the fees for the players. There are also maximum amounts that you can withdraw in a day/week/month, and it is important that you familiarise yourself with these limits before playing at the casino and make sure that they are acceptable to you. A new casino operator often has lower limits allowing you to only withdraw a certain amount in a certain period of time, but most trustworthy established operators have higher limits of how much you can withdraw from your casino player account.
The level of protection for your money depends on where the casino is licensed. Playing at an unlicensed casino is not recommended, as you have absolutely no control of whether the casino will perform your withdrawals or protect your money. A casino that has a license from a reputable jurisdiction has to keep the player funds in separate accounts that are audited regularly and cannot be used to fund casino operations or other investments. However, there have been rare instances where players lost money when the casino went bankrupt. However, this is an unlikely case when you play at a long-standing established operator. Keep in mind that money held in casino accounts is not subject to interest payments, as the casino is not a financial institution. If you want to stop playing at a casino, you should make a withdrawal of any remaining funds provided you reach the minimum withdrawal amount.
How long a casino withdrawal takes depends on two factors: the first one is the processing time of the casino, and the second is the payment method. Let us talk about the processing time first. Most casinos will take some time to process your payment. They will first check if your withdrawal request is valid, and that you are not trying to cash out bonus money for example. If you have won a large amount of money you will also have to keep in mind that there can be withdrawal limits and that you might not be able to cash out the whole amount in one transaction. The withdrawal limits can be different in each casino, and you can find them in the terms and conditions. Most reputable online casinos will also verify your identity before processing withdrawals. This is often done when you request the first withdrawal. Provided that your player account has been verified, the processing time can be anything from within a few hours to a few days, depending on the policies of the casinos. Some online casinos withhold your payments for a little while, giving you the option of changing your mind. Withdrawals that have not been processed by the casino yet are usually shown as pending. They can be cancelled by the player and the money will be credited back to your player account instantly. Most online casinos have a processing time between 24 and 48 hours, but some withhold your money 4 or 5 days.
The payment method you choose for the withdrawal also affects how long it will take before you have the money. If you generally prefer a faster withdrawal, you will also need to choose a fast payment methods, for example e-wallets, such as Skrill, PayPal or Neteller, as payments to these accounts are processed instantly. The casinos normally process withdrawals only to the same payment method that was used when you first made the deposit. This means that if you use Neteller to deposit money into your player account, you can also only cash out with Neteller again, and only to the same account. If you make a payment with a voucher, for example Paysafecard, then you will be able to choose a different method, but some casinos will only process payments to a bank account then. A bank transfer or transfer to a credit card can take up to 5 business days before the money appears in your bank account, as the banks have their own lengthy processing times.
Yes, you can. When a casino doesn't accept your currency, your deposit will be converted into the casino's preferred currency (often USD or EUR), and then you play the games with that currency. Once you make a withdrawal, the currency is then again converted into your currency. Many online casinos accept the most popular currencies of their main markets. When you send and receive money in a different currency, there may be charges by your bank. While the casinos may not impose an exchange charge, the banks may have their own rates, so you might not get the exact same amount that is shown in daily conversion charts for example.
Firstly, you need to speak with the casino support department about the reason why they are not going to process your payment. In many cases players misunderstand the bonus terms and try to withdraw bonus money that cannot be withdrawn. Oftentimes, it is a misunderstanding of the bonus or game terms that lead to refused withdrawal requests. It is important that you make yourself familiar with the bonus payout terms before you play with casino bonus money.
There may be other reasons why the withdrawal cannot be processed, and if there is a problem with your chosen payment method or the withdrawal limit. Many casinos have minimum and maximum withdrawal limits, which is something that you need to keep in mind as well.
If you cannot come to an understanding with the casino about the refused withdrawal, you can, as a last resort, report the casino to the authority where the casino has their licence from. They may be able to help you resolve this issue and investigate the issue with the casino.
Many online casinos don't charge fees for withdrawals or deposits, but some do. These can also vary from the used method. You can usually find fees for withdrawals or deposits on the payment methods page of the casino, as a trustworthy casino normally communicates this information to their players.
A serious and trustworthy casino operator encrypts their website with SSL and usually also displays the certificate on the website. You can also see the encryption with the lock in the browser address bar. In any case, connections of financial transactions, as well as entered user data should be encrypted. The casinos don't process payments themselves, they are carried out through payment providers that offer safe and secure solutions for players to securely deposit funds into their player account. These payment providers are also certified and follow strict guidelines of the financial industry. The information you enter is never given out to third parties or even stored at the casino.
Online gambling is a fun way to spend some money and pass some time with a few entertaining games, but what if you win and want to cash out the money? Every casino has their own payment terms and it is important to see if you can agree with them. This means that in most cases when you win a larger amount of over $/€/£ 10,000 euros it is often not possible to just cash out your money. Most casinos have limits, either weekly or monthly, that are laid out in the terms and conditions on which you have to agree when registering with the casino. Some younger casinos have lower limits, as they try to protect their own assets and prevent going bankrupt immediately when a player hits a larger jackpot. Casinos that have been on the market for a longer time should have higher limits.
Most casinos offer free deposits, which means that they will carry the charges that incur when you deposit. However, there are some casinos that charge a fee for deposits, especially when you use credit cards. We suggest you check the casino before depositing whether or not they charge acceptable fees. The same goes for casino withdrawals, as some casinos offer free withdrawals and others charge a fee. This fee is usually a few euros or pounds, the amounts are normally not excessively high and should be shown on the withdrawal page before you effect the withdrawal.