Review updated on 09.04.2019
Casino Joy Casino Review
Casino Joy is a relative newcomer to the online casino industry, though it is part of the more established Genesis Global Limited. Some other recognized casino brands from Genesis Global Limited are Genesis Casino and Casino Cruise and Vegas Hero. Casino Joy has a great many number of over 1,300 slots sourced from different developers, including Netent and Microgaming. The online casino has a license from the Malta Gaming Authority (MGA), the Swedish Spelinspektionen and the UK Gambling Commission.
The casino has been optimised for use on desktop, mobile and tablet devices using instant software, so there is no need to download anything. We've gone through the casino terms and determined that they are fair to players. Casino Joy withdrawals are processed relatively fast, normally 1 to 2 days. As is common practice at other Genesis Global Casinos, you are warmly received with a competitive welcome bonus.
Ongoing Casino Joy promotions may occur monthly, weekly or even on weekends and involve bonuses or random draws. Our full review offers you more insight into the payments, bonus terms and everything else that is important about this casino.
|Operated by:||Genesis Global Ltd|
|License:||Malta, UK, Sweden|
|Number of games||over 1,300|
|Download / Instant||Instant|
|Number of mobile games||over 800|
|Withdrawal time||1-2 days|
|Languages||English, Swedish, German, Finnish, Norwegian|
|Support||08:00 - 00:00 GMT, email, live chat, phone UK, ZA, DE, CA, SV, NO, MT, FI|
American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna
|Welcome bonus UK||100% up to £200 + 200 Extra Spins on Starburst|
|Welcome bonus Canada||Up to C$1000 over the first 4 deposits. 1st deposit: 100% up to C$200|
|Welcome bonus New Zealand||Up to $1000 over the first 4 deposits. 1st deposit: 100% up to $200 + 200 free spins for Starburst|
Depending on your location, Casino Joy invites you to experience the joy of their optional welcome bonus, available to new players only. Currently, players from the UK, Canada, Germany, Finland, South Africa and Sweden are eligible for a welcome bonus, but players from many other countries can also enjoy a bonus. Some bonuses can be seen in our overview table, but you can also visit the website to see if you are eligible for a bonus. Keep in mind, that some payment options are excluded from the bonuses. We recommend reading the full bonus terms as well.
In addition to the welcome bonus, Casino Joy also provides other promotions which are useful in familiarising yourself with the games and experiencing the adrenaline rush of playing for real money and bonuses. Casino Joy promotions are changing which helps keep things fun. Visit Casino Joy website in the Promotion section to see what's on offer.
* The casino bonus can change in the meantime. Bonuses also have conditions attached. Bonus terms can be found here: Casino Joy Bonus T&Cs
As is not unusual for welcome bonuses, a minimum deposit applies to qualify for the bonus which in this case is £/€/$10 / R150 or 100Kr, Furthermore, there is a requirement to wager the welcome bonus a minimum of 40x before being permitted to withdraw it or any winnings based off of it. Maximum withdrawal amounts apply from the free spins, so refer to the bonus terms. If you want to qualify for the welcome bonus, remember to avoid using Skrill and Neteller deposit methods as they are not eligible. Before opting in to the bonus, you should consult the casino's bonus terms. Not all players opt in to the welcome bonus as they find them overly restrictive, so the choice is up to you. Keep in mind that to meet the wagering requirement you can play a selection of games, but they do not contribute equally to satisfying the requirement. All video slots and other games contribute 100%, classic slots contribute 75%, table games contribute 10% and finally blackjack which only contributes 5%. Excluded from bonus play are jackpot games, video poker and live games. Several slot games are excluded. Keep in mind that these games could change.
|Bonus wagering:||Bonus: 40x Bonus, Free Spins Winnings: 40x|
|Bonus valid for:||Bonus: 14 days, Free Spins: 24 -72 hours|
|Maximum bet with bonus||Slots and Video Slots: £/€/$5 / 50Kr / R75 per bet Other games: £/€/$30 / 300Kr / R450 per bet|
|Minimum deposit amount to get bonus||$/€/£10 / 100Kr / R150|
|Video Slots and other games||100%|
|All Jackpot games, live games and Video Poker games. Slots: Beautiful Bones, Blood Suckers, Peek-a-Boo, Tomb Raider 2, Castle Builder, Castle Builder II, Cool Buck, Dragon's Myth, Stardust, Forsaken Kingdom, Jack Hammer 2, Scrooge, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Big Bang, Untamed Wolf Pack, Devil's Delight™, Dead or Alive, EggOMatic, Kings of Chicago, Mega Joker, Robin Hood, Super Nudge 6000, The Wish Master, Tomb Raider, Zombies, Eye of The Kraken, Tower Quest, Pearls of India, Jackpot 6000, Vampire: The Masquerade - Las Vegas.||Excluded|
Casino Joy instant casino means that there is no need to download an app or software since you can play it from your browser – quick and easy! Since you can play for free without having to sign up, players can get to know the games, without having to put up any money, to assess whether or not you want to play for real. Games are classified into general headings, making it simpler to navigate. Casino Joy currently has over 1,300 games, so your challenge will likely be deciding which game to play. That is because many of these leading developers have a broad selection of games with different volatilities, paylines and themes from both branded and unbranded titles. These developers include Yggdrasil, Netent, Play'n Go, Quickspin, Microgaming and Scientific Gaming amongst others.
|Number of games||over 1,300|
|Developers||Netent, Play’n Go, Quickspin, Microgaming, Nyx Gaming, Yggdrasil, Evolution Gaming, Lightning Box, Just for the Win, 2By2 Gaming, ELK Studios, Rabcat, Old Skool, Fantasma, Triple Edge Studios, BlaBlaBla Studios, Foxium, NextGen Gaming, AdoptIt, Thunderkick, Instant Click, Red Tiger|
|Download / Instant||Instant|
Slots: The slots at Casino Joy contain several hundred games from leading developers. Some popular games include Starburst and Vikings from Netent, Game of Thrones from Microgaming and Hidden Valley from Quickspin. Games vary by theme, features, volatility, paylines, jackpots and more!
Jackpot games: Casino Joy jackpot games also include a variety of progressive local jackpots and pooled jackpots. Jackpots of the progressive variety, in particular, have been known to reach sizes of hundreds, thousands and sometime even millions. Many of these names will be familiar as they include some of the largest pooled progressive jackpots Mega Moolah Isis and Mega Moolah from Microgaming. There are also Mega Fortune and Hall of Gods from Netent.
Casino games: There are dozens of casino games which include different versions of classic games including roulette, blackjack, poker and baccarat. In addition to these there are other games like keno and scratch cards.
Live casino: Some players enjoy the authentic feel of playing a classic casino game such as baccarat, roulette, poker and blackjack in a live casino. For players who can't make it to a live casino, the next best thing is to play via an online live stream with a real dealer and real players. There are dozens of live tables to choose from.
Reputable casinos will use encryption technology to secure communication between your browser and Casino Joy's website. Some payment methods don't require disclosure of personal details such as banking information to the casino.
Casino Joy deposit methods cover a number of methods prepaid cards, credit or debit cards, e-wallets, voucher or bank transfer. Most of these methods are performed immediately, but it can take longer – between 3 to 5 days. Not all payment providers are available in all countries and the minimum and maximum transaction will vary according to payment method in a country. Casino Joy does not apply a fee of their own but the payment provider may.
Players need to consider the Casino Joy withdrawal times when deciding on an online casino. There are instances of disreputable online casinos who stall when it comes to player payouts. This is about the last thing you would want when you're in need of your money. Another thing to keep in mind is that it is ordinarily a requirement to execute a withdrawal using the same payment method used to execute the original deposit. For competitive reasons, the casino does not ordinarily apply their own fees, although the payment provider may levy their own fee. Under normal circumstances, withdrawal times can take as much as 3 - 5 days with a bank transfer, but other methods are processed much quicker. The casino aims to process all withdrawals within 1-2 days, provided the player account is verified.
As with deposits, there will be minimum and maximum transaction sizes. You can consult the payment methods section of the casino to find all the details. If you are a VIP player, then you may be able to withdraw higher than the stipulated amounts. Casino Joy may allow you to terminate pending withdrawals provided they have not been processed, should you change your mind.
|Payment methods||Bank Transfer, Boku, EasyEFT, EcoPayz, Euteller, Giropay, iDebit, Interac, Maestro, Mastercard, Neteller, Paysafecard, Skrill, Sofort, Trustly, Visa, Visa Electron, Zimpler|
|Currencies||EUR, GBP, USD, SEK, NOK, ZAR, CAD, NZD, AED, SAR, BHD, QAR, KWD, DKK, CZK, HUF, RUB, MXN, TRY, CNY, HRK, GEL, PEN, PLN|
|Minimum deposit amount||€/£/$ 10 / 100Kr / R150|
|Maximum deposit amount||Visa, Mastercard, Skrill, Neteller, Trustly, Entropay, Sofort, Giropay : €/£/$5,000 / 50,000 Kr
Paysafecard: £200 / $300 / €250 / 2,500 Kr
Zimpler: 9,000 Kr / €900
EcoPayz: €/£1,000 / 10,000 Kr
Entercash: 25,000 Kr
R75,000 for every payment method
|Deposit fees||no fees|
|Minimum withdrawal amount||€/£/$ €/£/$ 10 / 100Kr / R150|
|Maximum withdrawal amount||£1,900 / €/$2,300 per transaction
£/€/$5,500 per week, £/€/$22,000 per month
VIPs have higher limits, Jackpots wins excluded from restrictions
|Withdrawal time||1-2 days|
|Supported devices||iOS, Android, Windows Phone|
|Mobile games||over 800|
The platform used by Casino Joy applies to mobile devices as well. This is because the games are optimised for use on Android or iOS devices with over 800 mobile games.
The later games are designed in HTML5 while the older ones are available in Flash, which will eventually be phased out. The quality of the audio and sound is just as good as desktop. You will find that many of the same slot and jackpot games available on desktop are also available on mobile and tablet.
This is also true for live casino where you'll find roulette, blackjack, baccarat and poker games from different developers available in different versions for use on tablet or mobile.
As the website has already been optimised for mobile, there is no need for a Casino Joy App. Navigating the site while on the go is pretty simple and you'll find that you can do pretty much all the same things that you can do on desktop.
Casino Joy VIP program wants you to discover the joy of playing with them! An additional way that they do this is by offering some extraordinary incentives designed to enhance your overall experience. These enhancements come in many forms such as exclusive promotions, personal withdrawal service, holiday packages, birthday presents, monthly VIP draws for prizes, events exclusive to VIP's, bonuses and a dedicated account manager.
While 24/7 customer support is not available, you can still reach Casino Joy every day from 08:00 – midnight GMT. There is also email support at support@CasinoJoy.com, telephone and live chat. Casino Joy dedicated phone lines are available to players in the United Kingdom, Canada, South Africa, Sweden, Germany, Malta, Finland and Norway. You can also leave Casino Joy customer support your telephone number and request a call you back.