Page updated on 22.06.2019
Payments Guide for Casino Joy
Making yourself familiar with the payment terms of online casino is an important aspect to consider when playing with real money online. There are a few things to consider, including the processing times of withdrawals at the casino, fees for deposits or withdrawals, withdrawal restrictions and even which payment methods are available. This guide will take a closer look at the payments at Casino Joy, and aims to answer some of the most commonly asked questions. If you don't find the answer you are looking for, you can also contact the customer support of the casino. Also, this information may change in the meantime, terms laid out in the terms and conditions of Casino Joy prevail.
How long does the withdrawal at Casino Joy take?
The withdrawal processing time is an important factor to consider when choosing an online casino. Just like other casinos from Genesis Global Ltd, Casino Joy doesn't hold back the withdrawal for a long pending time, and they aim to process every withdrawal within 24 to 48 hours. Most withdrawals are processed on the same day even.
What may affect the time of your withdrawal is the verification status of your player account. The casinos are obligated to verify the identity of every player, so they will ask you to send them verification documents, such as for example a photo or scan of your passport or a government-issued identity card, as well as a proof of address, which can be a recent utility bill or bank statement. This verification process is normal practice in every licensed casino, and it is a requirement of the licensing bodies, with the aim to prevent fraud and money-laundering. We recommend sending your verification documents as soon as you can after you've registered with the casino.
The time it takes to receive your money will also depend on the chosen payment method. Once the casino has processed your withdrawal, it may take either a few minutes or a few days until you have the money in your own account. An e-wallet payment method, such as Neteller or Skrill usually takes a few minutes, whereas a bank transfer or transfer to a credit card can take a few days. Casino Joy will always use, when possible, the same payment method for the withdrawal, that you also used for the deposit. This means, if you want a fast withdrawal, you should use a suitable deposit method as well.
Can I withdraw bonus money at Casino Joy?
The short answer is no. Bonus money itself cannot be cashed out at Casino Joy. You will first have to convert the bonus money into real money before you can initiate a withdrawal. Bonuses are given as an incentive for players, usually when making a qualifying deposit. The bonus money allows you to play the games for longer, giving you more chances for a good win. However, bonuses are tied to wagering and other conditions that you will need to meet before you are able to cash out remaining winnings. The bonus terms and conditions can be found on the website, but each promotion also has its own terms and conditions that we recommend reading before taking bonus money from Casino Joy.
What is the minimum withdrawal at Casino Joy?
The minimum amount that you have to withdraw at Casino Joy is €/£/$ 10, 100Kr, or R150, or the equivalent of other currencies, depending on your chosen account currency.
Are there any fees for deposits or withdrawals at Casino Joy?
Casino Joy itself doesn't charge any fees for making a deposit, but a withdrawal will incur a fee of 2% with a minimum of $2, or other currency equivalent. The casino operator carries the fees for their players. However, some payment methods will apply their own fees when you use their services. We recommend that you compare different payment providers, to find the best one suitable for you, and also to read their terms and conditions and fees before making the deposits or withdrawals.
Which payment options are available at Casino Joy?
Casino Joy accepts many different payment methods, but availability varies depending on the countries where players are located in. There are some payment methods, that are available to only a few select countries, so the best thing is to take a look at the website directly to find out which payment methods are available to players from your country. You should also see available payment methods after you've registered a player account. Simply, visit the deposit or withdrawal section of the website, and you'll find the available methods. Payment method limitations are due to payment providers not being licensed to offer their services in every country. Therefore, some payment methods are only available in some markets.
UK update: As of April 14, 2020, United Kingdom casino players are no longer able to use credit cards or specific e-wallets funded with credit cards to make gambling-related payments. (→ read more)
Which currencies are accepted at Casino Joy?
Casino Joy, and other casinos operated by Genesis Global Ltd, except many different currencies that players can choose for their account. Keep in mind, that once you have selected your account currency, won't be able to change it.
Are there any restrictions on withdrawals at Casino Joy?
Casino Joy applies withdrawal restrictions, that limit how much players can withdraw in a defined time-frame. There are many online casinos that apply these kinds of limits, so Casino Joy is no exception. These limitations include weekly withdrawal limits of €5,500 and monthly withdrawal limits of €22,000. A withdrawal over €100,000 can be paid out in 10 monthly instalments. These limits are higher if you are a VIP player, but it depends on your VIP status, how much you can withdraw. These withdrawal limitations don't apply to pooled network jackpot winnings, so if you win for example the progressive jackpot of Mega Fortune, you'll get the full amount paid out. However, it applies to local progressive jackpots.