Page updated on 08.08.2019

Security, License and Player Protection at Casino Joy

When playing at an online casino, you might also want to consider to take a look at the casino's license and how they handle player protection, as these are also important aspects to consider when choosing the right casino. You probably would want to be in safe hands and get a fair chance for a win when playing with your hard-earned money, so take a look at this guide to find out how safe Casino Joy is, who operates it, the status of the licences and how they protect their players.

Is Casino Joy legit or a scam?

Casino Joy is one of the brands operated by Genesis Global Ltd, who also have a number of other online casinos in their portfolio, including Vegas Hero and Genesis Casino. Most of these casinos are very similar, they mostly differ in types of themes, available bonuses, country restrictions and the design. The brands from this operator are licensed by a number of regulatory bodies from Europe, including the UK, Malta and Sweden, and you can check the status of the licences through the links below.

The regulators make sure that the company adheres to strict regulations when it comes to player protection, player fund protection and fair games, so rest assured, you will get a fair game when playing casino games at Casino Joy. We haven't heard any negative feedback from players yet that Casino Joy is a scam. They also only offer games from licensed game providers, and are not able to change the payout of the games themselves. Overall, Casino Joy is a trustworthy Casino offering fair games in a safe environment.

Are the casino games really fair and random at Casino Joy?

Games offered at Casino Joy are provided by several online casino game developers who are all in possession of valid licences. Games from the providers are tested by independent testing labs for fairness of the random number generators, and  the casino operators that offer these games cannot change the return to player payout rates, as they are fixed by the game developer. This means that you will get the same chance to win in a particular game, in every casino that offers this game.

Why do I need to verify my account at Casino Joy?

The player account verification at Casino Joy is part of the conditions laid out by the regulators, and basically aims to prevent money laundering or fraud at online casinos. The verification usually means that you have to provide the casino with a proof of your identity, such as a scan or copy of your passport or other government-issued identity card, as well as a proof of your address, which can be a recent bank statement or utility bill copy.

Furthermore, many casinos will also ask you to provide proof that the payment method that you used for the deposit was in fact your own. This can be in the form of a copy of the credit card that you used for the payment (with some information blurred for privacy of the credit card), or a screenshot that shows you are the account holder of, for example a Neteller or other e-wallet account. These measures aim to prevent credit card fraud or other activities, including money-laundering. For example, the terms and conditions of most casinos will state that you're only allowed to use your own funds from your own accounts to gamble at a casino. The licensed casinos will also only perform payments to the same payment method that you used to deposit into your casino player account. This also applies to Casino Joy.

If your player account hasn't been verified yet, the casino may ask you for your documents either after you've signed up, after you deposited or before you withdraw, which also depends on the country that you are residing in. Players from the UK for example have to verify their accounts after the registration. However, you don't have to wait for the casino to ask you for your documents, you can always send them to the casino and verify your identity. The verification process is also safe, as the casino will not disclose your private documents to unauthorised third parties, as is also laid out by the European GDPR privacy regulations.

What licences does Casino Joy have?

Casino Joy is operated under the licences from the main company Genesis Global Ltd, who have several licences from Malta, the UK and also Sweden. These regulators supervise the casino's activities and make sure that they adhere to the regulations. If the casino is found to be in breach of regulations, they will either be sanctioned or, in particularly bad cases, will have their licences revoked or suspended. You can check the status of the casino licences from Genesis Global Ltd through the links below.

Malta Gaming Authority: MGA/B2C/314/2015 Check Status

UK Gambling Commission: # 000-045235-R-324169-007 Check Status

Spelinspektionen: Check Status

Which countries are excluded and restricted at Casino Joy?

Unfortunately, not every player is allowed to register a player account at Casino Joy and deposit money. Due to country regulations and restrictions, players from some countries are excluded.

Countries currently excluded to register and play at Casino Joy: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna

How does the self-exclusion work at Casino Joy?

Self-exclusion at an online casino allows you to select to restrict yourself from online gambling activities in many different ways. Casino Joy also offers a number of self-exclusion facilities, that allow you to limit the amount of your deposits, losses or the time you spend playing in a day, week or month for example. You can also choose to completely self-exclude yourself from gambling activities and choose how long you wish to be excluded. Keep in mind, that an exclusion or limitation is always instant, but if you wish to lift limitations or restrictions, they will be subject to a cooling-off period of at least seven days. Players from some countries also have the option to completely exclude from online gambling in all licensed casinos, like for example Swedish players have the option to use the self-exclusion programme of spelpause.se to exclude themselves from all gambling activities.

Who operates Casino Joy?

Casino Joy is operated by Genesis Global Ltd, who also have a number of other established online casino brands. The company is incorporated in Malta, but also has offices in other parts of the world. The casinos of the group have a generally good reputation with the players, and the operator is also known to process payments within a relatively short time frame. You can check the licences of this operator through the links below, and take a look at the current status.

When is the support at Casino Joy available?

Contacting the customer support at Casino Joy is possible through several different means, including e-mail, telephone and live chat. You can contact the support department between eight in the morning and midnight GMT, and either send an e-mail to support@casinojoy.com, use the live chat on the website or one of the many telephone numbers, including freephone numbers from many different countries, or through a landline number for Malta.

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