Page updated on 08.06.2019
Payments Guide for Genesis Casino
One of the most important things to consider when playing at an online casino is how the casino handles payments to and from the player account, if there are fees or limits, the payment methods available, and how long they will take to process withdrawals. This guide can help you find answers to common questions regarding the payments at Genesis Casino, but if you don't find the answer you are looking for, you can also contact the customer support at the casino. Keep in mind, this information may have changed in the meantime, information laid out in the general terms and conditions at Genesis Casino prevails.
How long does the withdrawal at Genesis Casino take?
Withdrawing winnings at Genesis Casino is subject to processing times of the casino, and each withdrawal request has to be verified before it is being processed. The casino operator aims to verify every withdrawal within 24 to 48 hours, but they usually process them on the same day.
When you make a withdrawal at Genesis Casino, keep in mind that your identity has to be verified with the casino, as this is required by regulatory bodies, and is part of money-laundering and fraud prevention. To ensure that your withdrawal is not delayed, you can verify your player account before requesting your first withdrawal or after making your deposit. The casino will need documents confirming your identity, such as a scan or photo of your passport or other government-issued ID, as well as a proof of address, which is usually a bill or bank statement not older than three months.
How long it will take for you to have the money in your own account will depend on the chosen method. If you prefer faster deposits and withdrawals you might want to choose a payment method that offers both, such as an e-wallet (Neteller or Skrill for example), as both allow for transfers within mere seconds.
Genesis Casino will process withdrawals only to the same payment method that was also used for the deposit, and only in cases where this is not possible you will be able to choose a different method. However, in most cases only a bank transfer will be available, which is a relatively slow payment method compared to others.
Can I withdraw bonus money at Genesis Casino?
It is generally not possible to cash out bonus money at Genesis Casino. If you are playing with bonus money at Genesis Casino, you will need to fulfil the wagering requirements before being able to cash out your winnings. Bonus money has to be turned over a set amount of time, and be played according to certain rules, before it is converted into cash that can be paid out. You can find the bonus terms and conditions in each promotion, and we recommend that you read the bonus terms before playing with bonus money. You can find our detailed bonus FAQ here. We give you an overview of the bonus terms and conditions, the available bonuses and how the wagering works.
What is the minimum withdrawal at Genesis Casino?
The minimum amount that you have to cash out when requesting a withdrawal at Genesis Casino is €/£/$ 10, 100Kr, or R150. If you are using a different currency, equivalent amounts will apply.
Are there any fees for deposits or withdrawals at Genesis Casino?
The good news is that Genesis Casino doesn't charge any fees for deposits or withdrawals. The casino will carry the charges for you. However, there are some payment providers that will apply their own charges when you use them, so make sure to make yourself familiar with the payment terms of the method that you are using. There are many methods that are free to use when paying, but cost fees when receiving money for example, so it is best to compare the different methods available to you and find the best suited payment method.
Which payment options are available at Genesis Casino?
Genesis Casino accepts the following payment methods. Please note that not all payment methods are available to players from every country. Some of the payment methods are restricted to users from specific countries. You can see methods available to your region after logging in to your account, or by visiting the website and choosing your country from the menu.
UK update: As of April 14, 2020, United Kingdom casino players are no longer able to use credit cards or specific e-wallets funded with credit cards to make gambling-related payments. (→ read more)
Which currencies are accepted at Genesis Casino?
Genesis Casino accepts player accounts in many different currencies, which means that you can register your preferred account currency and avoid exchange fees when depositing or withdrawing.
Are there any restrictions on withdrawals at Genesis Casino?
When you win at a casino and you want to cash out your winnings, it is important to know whether or not the casino has limitations of how much you can cash out in a given period of time. Cashing out winnings from casinos from Genesis Global Ltd, including Genesis Casino, are subject to limitations of monthly and weekly withdrawal limits. You can find the up-to-date limits in the terms and conditions of the website, but at times of writing this article the limits where €5,500 per week and €22,000 per month. The limit does not apply to network jackpot winnings, and if you are a VIP player the amount can be much higher as well. If you are requesting a withdrawal of €100,000 or more, the casino reserves the right to pay the amount in 10 monthly instalments.