Page updated on 12.06.2019
Security, License and Player Protection at Genesis Casino
Some players only consider things like the types/number of games, developers, bonuses, VIP treatment, et cetera. While these are certainly points to consider if you're going to maximise your enjoyment, you'll also want to consider other factors. These include how safe and secure is your information is, whether you are protected from sketchy operators and games that are unfair. While it's impossible to cover all of the FAQs that players have, we have tried to address some of the most common ones below.
Is Genesis Casino legit or a scam?
Genesis casino is a brand, amongst several brands, belonging to Genesis Global Limited which is based in the EU member state of Malta. The brands from Genesis Global Limited are all licensed by independent bodies which include the Malta Gaming Authority (MGA), the Swedish Spelinspektionen and the UK Gambling Commission. By virtue of this license, Genesis casino must adhere to strict compliance and regulatory rules which ultimately aim to protect players, underage persons as well as to prevent fraud and money-laundering. The regulators have a reputation for being rigid with their interpretation of the rules and so players should take comfort in the fact that Genesis Casino is a safe place in which to deposit money.
Are the casino games really fair and random at Genesis Casino?
In terms of the games themselves, to ensure that they are fair, they are a regularly tested by independent third parties to ensure that the random number generators are free from manipulation. The game developers are each certified and licensed by different regulatory bodies, so you'd need to take a look at the respective developer to find out about their license. However, games available at Genesis Casino have all been certified by trustworthy bodies, so you can be certain that they have fair random number generators.
Why do I need to provide personal information to Genesis Casino?
Online casinos are required by law to collect certain information, which is kept secure and accessible only by senior security personnel. The transfer of information through your browser is secured through encryption technology. Recently, laws in the EU have changed to protect you and your data. The initiative is called the General Data Protection Regulation (GDPR). This protects information that can be used to identify you. For the purposes of anti-money laundering and prevention of funding of terrorism legislation, your information must be held for a minimum of 5 years and destroyed when it is no longer necessary.
What licences does Genesis Casino have?
Genesis casino is licensed by the Spelinspektionen in Sweden, the UK Gambling Commission and Malta Gaming Authority. You can check the status of their license here:
Malta Gaming Authority: MGA/B2C/314/2015 Check Status
UK Gambling Commission: # 000-045235-R-324169-007 Check Status
Spelinspektionen: Check Status
Which countries are excluded and restricted at Genesis Casino?
Unfortunately, Genesis Casino is not available in all countries. This is because each country has its own way of dealing with online gambling. In some countries, offering online gambling is illegal or restricted to license holders. There are also grey markets where the rules are a little less clear. The gambling industry and more specifically the online gambling industry is often dynamic and fast paced, so the rules today may not be the same rules that apply tomorrow. This may mean that it is not always possible to play at Genesis Casino. It is not advisable to attempt to deceive the casino by using a VPN, as this would cause you to forfeit any winnings, as your current country of residence will have to be verified.
Currently restricted countries are: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna
How does the self-exclusion work at Genesis Casino?
Playing at an online casino like Genesis is fun and potentially rewarding. However, a small number of players exhibit signs of addiction, or simply think that they would benefit from a break. In these cases, you have the right to have your name added to a self-exclusion list. This will suspend your account anywhere from as little as 7 days to as much as 1 year. Terminating the self-exclusion list is subject to a 7 day will cooling off period giving you the chance to reverse a decision. In the UK only, a timeout period ranging between 1 and 45 days is an option, as well as adding your name to a self-exclude list for at least 6 months which can then be extended by a further 6 months at any time. During the exclusion period it is not possible to reactivate your account, so you will have to wait until the period of your self-exclusion has expired. Remember that you will need to notify all your online casinos of your decision.
Genesis casino recommends installing software that blocks access to Internet gambling sites. If you want to add your name to the self-exclude list, then contact a member of customer support at firstname.lastname@example.org or through the live chat. Once your self-exclusion period ends, players from the UK will need to send a request to the casino and take positive action before your account is reactivated. You may also decide to close your account, permanently, by emailing support.
What is GAMSTOP in the UK?
GAMSTOP is the 1st phase of the UK's national online self-exclusion system. While it consists of a large number of participating gambling websites, they, as of yet, don't include all of them. The UK Gambling Commission requires this to change in time. By registering here, you will be excluded from the ability to register at participating casinos. The website is as follows: www.gamstop.co.uk.
Who operates Genesis Casino?
Genesis Casino is operated by Genesis Global Ltd which is based in the EU member state of Malta. The operator has several brands and has been around since 2014. These brands have a generally good reputation with their players, particularly when it comes to paying out players. Operators with a record of unfairly failing to pay out player winnings will arouse the attention of the regulator(s), which is clearly something that no operator wants to do.
When is the support at Genesis Casino available?
Genesis Casino customer support is available between the hours of 08:00 to midnight GMT. This means that they are not available around the clock. You can reach their customer support through email at email@example.com, live chat and telephone. Players from a number of countries will find dedicated telephone numbers. These include Malta, Germany, Sweden, Finland, Norway, South Africa, Canada and the United Kingdom (UK). Players outside these countries, that are eligible to play at Genesis Casino, can phone the Malta office. The casino also has a complaints email address, if you wish to express your unhappiness in writing, at firstname.lastname@example.org.