Page updated on 29.08.2019
Security, License and Player Protection at Guts
Security is an important aspect to consider when choosing an online casino. One part is player protection measures, fraud prevention, self-exclusion options and also the licenses that the casino is operated with. This guide will answer a few questions regarding Guts' security and you can perform a live check to see the status of their gaming licenses.
Is Guts legit or a scam?
The Guts online casino is licensed by the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC) and the Spelinspektionen from Sweden, which are reputable licensing regulators who place player protection first and foremost. The random number generators are tested periodically by independent third parties for fairness and the operator uses internet connections that are safe and secure. Also, Guts enjoys a solid reputation in the industry as a trustworthy operator which should add a degree of comfort when playing on an online casino. You can check the status of their casino licenses through the links mentioned below.
Are the casino games really fair and random at Guts?
The games offered at Guts are provided by multiple software providers, who each have their own gaming licenses and are tested for fairness of the random number generators. The casino has no means to change the return to player payout rate or volatility of the games, and if you play them at a licensed casino they will always give you the same chance for a win. Playing at a European licensed casino gives players some security that the games are fair and they won't be ripped off.
Why do I need to verify my account at Guts?
The verification process is common practice among licensed casinos and part of the regulations from the regulatory bodies. These measures aim to prevent money-laundering and fraud and ultimately protect the players. Although it's a little hassle to send your personal documents to the casino, it aims to protect every player.
The verification process usually includes sending the casino a proof if ID and address, as well as proof of the payment method used, such as a scan of the credit card that was used for the deposit with a few identifying details not blanked out.
What licences does Guts have?
The company behind Guts, MT SecureTrade Ltd, is licensed to offer gambling services by multiple European regulators, including Malta, the UK and Sweden. You can perform a live check of the licenses through the links here. A change in the license would be reflected on the pages of the regulators.
Which countries are excluded and restricted at Guts?
Due to gaming restrictions and legal limitations, many players from a number of countries are excluded from gambling at Guts.
Currently restricted countries are:
How does the self-exclusion work at Guts?
Guts is committed to offering their players a safe and secure gaming environment and applies a number of different measures that players can make use of to limit their playing time, set limits or restrict access to their casino account. You can set limits for deposits, losses, wagers or playing time for daily, weekly or monthly periods. You can also set a reality check reminder. Decreasing any of those limitations is always effective immediately, but if you want to increase them again, a cool-off period of 24h applies.
You can also choose to set a time-out, which will prevent you from playing a certain amount of time, either 24 hours, 7 days or 30 days. This is more of a short-term break and not long-term. For long term exclusion you can set a self-exclusion for a period of longer than a month, 6 month or indefinitely.
Gamstop for UK players is available and excludes from all websites with a UK license. Spelpaus is the equivalent for Swedish players. Alternatively, you can also choose to exclude just from all MTSecureTrade Ltd and Betit Operations Ltd casinos of the gaming groups.
If you find that you're no longer playing for fun and think you might be at risk of problem gambling you can find more information and a self-assessment at begambleaware.org.
Who operates Guts?
Guts Casino is operated by MT SecureTrade Ltd, who are a subsidiary of Gaming Innovation Group. The company has their headquarters in Malta and is licensed by multiple regulatory bodies that audit the company for compliance with gaming regulations.
Can I play Guts mobile on a tablet or smart phone?
Guts mobile offers a multitude of mobile casino games and sportsbook bets available on tablet or mobile device operating on an iPhone, iPad, Windows Phone and Android device. There are currently games from all the high-end developers, including Microgaming, Betsoft, Netent, Yggdrasil and IGT. The Guts website is optimised for mobile play and you can easily make deposits and withdrawals in the mobile casino using Guts mobile browser.
When is the support at Guts available?
Guts has around the clock customer support available through email at firstname.lastname@example.org, live chat and call-back where you request a phone call from customer support. They have good response time and each representative conducts themselves in a friendly and professional manner.