Page updated on 22.08.2019
Security, License and Player Protection at Mr Green
Security and player protection are important factors to consider when choosing the right online casino. This guide will take a closer look at Mr Green Casino, their licences, security features and self-exclusion. It is important that you, as a player, take a closer look at the casino, who they are and if they are a legitimate business.
Is Mr Green legit or a scam?
Mr Green Casino is operated by Mr Green Limited, a company incorporated in Malta. The casino was introduced in 2008, and has since won several awards of the iGaming industry for outstanding performance. The long-standing casino has proven their trustworthiness over the years, and many players enjoy the games at their preferred casino. The casino operator has several licences, and is regularly audited for compliance. Furthermore, connections to the casino, as well as payments are encrypted through SSL, and casino states to not give out information to unauthorised third parties. Overall, Mr Green Casino has a good track-record of paying out player winnings, which means they are a legitimate operator and not a scam.
Are the casino games really fair and random at Mr Green?
The casino games offered at Mr Green are provided by many different casino software developers, who each have their own casino licences and are regularly checked for fairness. The regulations of the licensing bodies also include that the games have to be fair and tested, and this means that you can only find certified fair games at Mr Green. The return to player stipulated in the games cannot be altered by the casino, and no matter where you play the game, as long as you play it at a licensed casino, you always have the same chance for a win. The random number generators of the games and software developers are tested by independent testing labs, who certify the randomness and fairness of the games. At Mr Green you can expect to get a fair chance on landing a win and you won't be ripped off.
Why do I need to provide personal information to Mr Green?
The casino player account verification at online casinos is standard practice among European-licensed operators. The regulatory bodies make it a requirement that online casinos verify the identity of their players, which is partly to prevent fraud, and also to prevent money-laundering. This means, that Mr Green will also ask you to verify your identity, and depending on the country of your residence, this may happen after your registration, after the deposit or before the withdrawal.
The casino account verification means that you have to send the casino a copy or scan of your passport or ID card, as well as a proof of address, and in some cases the proof of the payment method that had been used for the deposit. If you wait until your first withdrawal to verify your identity with the casino, the time it will take to process the withdrawal may be longer, as the casino will likely ask you for your documents first. To speed things up, you can always send the casino your documents for the verification before making the withdrawal.
What licences does Mr Green have?
Mr Green Casino is operated with licences from several European jurisdictions, including the United Kingdom and Malta. These regulatory bodies are among the strictest in the world, and put a strong emphasis on player protection, self-exclusion, fair gaming, and advertising guidelines. You can check the licences of the casino through the links below, and see about the status of the casino's licence. Some regulators are stricter than others, and each have their own regulations with regards to how gambling and players have to be handled and cared for by the casino. If the casino is found in breach of regulations, they may be fined, or have their licence revoked or suspended.
Which countries are excluded and restricted at Mr Green?
Due to varying gambling regulations in the world, not every player from every country is allowed to register a player account at Mr Green. So, unfortunately, some countries are excluded.
Currently restricted countries are: Afghanistan, Australia, Belarus, Bosnia and Herzegovina, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, Libya, North Korea, Serbia, Sudan, Syria, USA, Zimbabwe
How does the self-exclusion work at Mr Green?
Mr Green Casino puts a strong emphasis on player protection and a safe gaming environment. They call it Green Gaming - the positive way to play. This means that players have a number of tools available, including a multiple-choice self-assessment test to check their own gambling behaviour and set limits. The Green Gaming tool will track your gaming behaviour, which you can check in the dashboard, and see your risk-profile, based on the collected data. The tool will also inform you about changes in your risk assessment. You can set daily, weekly or monthly deposit limits, as well as loss limits, and if you change the limit to a lower amount, the change will be immediate. However, if you want to lift or increase limits, the change will be subject to a cool-off period of 24 hours.
You can also use the 'Take a Break' feature and opt to exclude yourself from playing for 1, 7 or 30 days, which will lock your account for the duration. A longer self exclusion is also possible from six months to 5 years or indefinitely. Once you are excluded, you won't be able to open another account or play at the casino. There are also some country-specific exclusion lists, and if you are on them, the casino will not be allowed to accept your registration. For questions about the self-exclusion or limitation, we recommend contacting the Mr Green customer support.
Who operates Mr Green?
Mr Green Casino is operated by Mr Green Ltd, a Malta-based company. Founded in 2008, the company has a long-standing track record of operation, and gathered a lot of experience in the industry. They put an emphasis on offering players are great gaming experience, also by means of multiple promotions every week, but also a great game selection with varied themes and types of games and a comprehensive sports book with many betting options. The operator is licensed from many different European jurisdictions, and you can check the status of the licences through the links above. The parent company of Mr Green, MRG, was acquired by gaming-giant William Hill PLC in March 2019.
When is the support at Mr Green available?
You can contact the customer support at Mr Green around the clock, every day of the year. 24 hour support is available in English, and some other languages might be available a limited time of day. The casino offers a landline number for the United Kingdom for English speakers, and one for Austria, which serves the German-speaking market. You can also use the live chat on the website or send an e-mail to firstname.lastname@example.org. You can also find the dedicated e-mail address for your country on the website.
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