Page updated on 22.06.2019
Payments Guide for Vegas Hero
When choosing an online casino, it is important that you make yourself familiar with how payments are handled at the casino. For example, you might want to check if the casino charges fees for deposits or withdrawals, how long the withdrawal takes, accepted currencies, and if there are any limits imposed. This guide will answer some of the most commonly asked questions regarding payments at Vegas Hero, but if you still have any unanswered questions, we recommend contacting the customer support of the casino. Also keep in mind, that this information can change at any time, you can find updated information in the terms and conditions at Vegas Hero.
How long does the withdrawal at Vegas Hero take?
Many players put an importance on the time it takes for the casino to process withdrawals. Withdrawals at Vegas Hero are processed within 24 to 48 hours, but it usually doesn't take as long and withdrawals are processed on the same day.
Whether or not your withdrawal will be processed quickly also depends on the verification status of your player account. The casinos have to verify the identity of their players, which is part of the regulations laid out by the gaming regulators. The aim of the identity verification is to prevent money laundering and fraud. To ensure that your withdrawal is processed as fast as possible, we recommend sending the casino your verification documents as soon as possible. The casinos usually request a scan or photo of a government-issued ID or passport and a proof of address, which for example can be a bank statement or utility bill from the last three months.
Once the casino has processed your withdrawal, it will also depend on your selected payment method of how long it will take until the money is credited to your account. Keep in mind, that the casino will use the same payment method for the withdrawal that you also chose for the deposit. In cases where this isn't possible, you'll be able to choose a different payment method, but in most cases this will be a bank transfer. There are some payment methods, like for example e-wallets like Skrill or Neteller that allow you to receive the money within mere minutes. If you choose a bank transfer as the withdrawal method you might have to wait 3 to 5 business days before the money is in your account. So, if you prefer a faster withdrawal time-frame, we recommend using an e-wallet for withdrawals and deposits.
Can I withdraw bonus money at Vegas Hero?
Many casinos offer their players bonus money as an incentive to play there. This bonus money is often credited when you make a qualifying deposit, and you can use this money to play the games. At a general rule, bonus money itself cannot be cashed out. You will need to convert the bonus money into real money before you can initiate a withdrawal. Bonus money is subject to terms and conditions that will explain how you have to turn over the bonus money in order to cash it out. More about how the bonuses work is available in the Vegas Hero Review or the dedicated Bonus Guide. You can also take a look at the general bonus terms and conditions of Vegas Hero here.
What is the minimum withdrawal at Vegas Hero?
The minimum that you have to withdraw at Vegas Hero €/£/$ 10, 100Kr, or R150. For other currencies, the currency equivalent will apply.
Are there any fees for deposits or withdrawals at Vegas Hero?
The online casino Vegas Hero doesn't charge any fees for deposits or withdrawals. The casino will carry all the charges for the players. However, it also depends on the payment method that you use on whether or not the payment provider will charge their own fees for either sending or receiving money. We recommend that you read the terms and conditions of your payment method provider or bank, to check whether or not the provider charges fees. These additional fees cannot be carried by the online casinos, so it's best to confirm them with the payment provider before making the deposit or withdrawal, to avoid misunderstandings. Vegas Hero accepts many different payment methods, each with their own strengths and weaknesses, and it's good to compare the payment providers to find the best one suited for your needs.
Which payment options are available at Vegas Hero?
Here is a list of the payment methods that are available at Vegas Hero. However, not all payment methods are also available for players from every country, as every payment provider has their own regulations of which countries they are allowed to operate in. Many of these payment methods are available to players from many countries, but there are also a lot of local options available. Once you've logged into your player account, you'll be able to see payment methods available to your region, you can visit the Vegas Hero website and choose your country from the menu.
UK update: As of April 14, 2020, United Kingdom casino players are no longer able to use credit cards or specific e-wallets funded with credit cards to make gambling-related payments. (→ read more)
Which currencies are accepted at Vegas Hero?
It is possible to register a player account at Vegas Hero and select one of many currencies available. Every account transaction will then be handled in your chosen currency. Remember, that you cannot change the currency of the accounts, once the account is registered. Vegas Hero accepts many account currencies, which will eliminate account currency conversion fees.
Are there any restrictions on withdrawals at Vegas Hero?
Before you withdraw your winnings at the casino, it is important that you make yourself familiar with the withdrawal terms of Vegas Hero. The casinos operated by Genesis Global Ltd, including Vegas Hero, are subject to withdrawal limitations that restrict how much players can withdraw in a defined time-frame. According to the terms and conditions, players can withdraw up to €5,500 per week and up to €22,000 per month. However, an amount of €100,000 or more can be paid out in 10 monthly instalments. The limitations don't apply to network jackpot winnings, like for example if you win the main jackpot from Mega Fortune. If you are a VIP player at Vegas Hero, you'll also have higher withdrawal limits, but it depends on your VIP status of how much you can withdraw.