Page updated on 16.06.2019

Security, License and Player Protection at Vegas Hero

When you're searching for a new online casino to play at, it is important to take a holistic approach when making a decision. While it's true that you'll want to find a casino that offers the latest games, the best payment methods, the best bonuses and VIP programs, there are other things that you will want to think about. They include how safe your deposit is, how safe your winnings are, how safe your personal information is and how helpful customer support is when you need them most. Imagine winning a large sum of money at an online casino only to then be denied your winnings for some sketchy excuse. We've put together a list of FAQs where we've attempted to answer some of the most common questions about Vegas Hero Casino and how secure they are.

Is Vegas Hero legit or a scam?

When looking for a casino to play at, you'll want to know something about the operator behind the brand. Genesis Global Limited is the company behind Vegas Hero. Genesis Global Limited operates several other brands including Genesis Casino, Casino Joy, Sloty and Casino Cruise. The differences between the brands can be found mainly in the bonuses and which countries that they are available. You can have a look through our pages, as we have reviewed all of them. One thing that they have in common is that they are all licensed and regulated by independent agencies such as the UK Gambling Commission and the Malta Gaming Authority (MGA). The mandate of all of these reputable regulators is to protect underage and most vulnerable players, ensure fair play and prevent money laundering and protect the integrity of the industry. Remember, not all online casinos are licensed and regulated and so you'll want to avoid these as they may increase the risk of trouble down the road.

Are the casino games really fair and random at Vegas Hero?

Casinos that are licensed and regulated in reputable jurisdictions must offer games which are fair and free from manipulation. To ensure that developer software is fair, the software must undergo regular testing of their random number generator (RNG). This is to ensure that the outcome of any round of play is truly left to chance. These tests and audits are conducted by independent third parties.

Why do I need to provide personal information to Vegas Hero?

By law, online casinos must collect pertinent information which they are required to keep secure. This information should only be accessible by senior security personnel. Sending information back and forth should be protected by the latest 128-bit encryption technology. The general data protection regulation (GDPR) from the EU is designed to protect personal information that can be used to identify you. Your information must be held for at least five years and destroyed only when no longer necessary for the prevention of terrorist funding and prevention of money laundering.

What licences does Vegas Hero have?

Vegas Hero is licensed by Spelinspektionen in Sweden, the UK Gambling Commission and Malta Gaming Authority (MGA). You can check the status of their license here.

Malta Gaming Authority: MGA/B2C/314/2015 Check Status

UK Gambling Commission: # 000-045235-R-324169-007 Check Status

Spelinspektionen: Check Status

Which countries are excluded and restricted at Vegas Hero?

Vegas Hero is available in most but not all countries. This is because not all countries treat gambling in the same way. Some countries outright disallow online gambling while others view online gambling as a grey area.

Currently restricted countries are: American Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Israel, Kazakhstan, Korea, Democratic People's Republic of, Lebanon, Libya, Macedonia, The Former Yugoslav Republic , Marshall Islands, Martinique, Mayotte, Moldova, Republic Of, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands, U.s, Wallis and Futuna

How does the self-exclusion work at Vegas Hero?

Vegas Hero offers a number of measures designed to help you slow down, when you need it, by capping the amount that you can deposit, capping your wagering amount, capping your loss and capping the time you spend playing in a day, week or month. You can also have your name added to a self-exclude list for anywhere from seven days to one year with a seven day cooling off period if you change your mind. UK players have the option of taking a time-out period of between 1 and 45 days. This is in addition to adding your name to a self-exclude list for at least six months, further extended by an additional six months at any point. During this self-exclude period, it is not possible to reactivate your account so you'll need to wait until the self-exclusion has ended. You'll need to inform other online gambling operators as well. Furthermore, you have the option of installing software that blocks Internet gambling website access.

What is GAMSTOP in the UK?

GAMSTOP is phase 1 of the UK's online self-exclusion system with a large number of participating gambling websites. Eventually, the UK Gambling Commission will require that all gambling websites offering their services to the UK market, participate in the self-exclusion program. The self-exclusion system excludes you from the ability to register at participating casinos. You can check out www.gamstop.co.uk.

Who operates Vegas Hero?

Genesis Global Limited is headquartered in the EU country of Malta and is the operator of Vegas Hero. They have a history of operating several casino brands since 2014. The brands generally have a good reputation with players when it comes to paying out players amongst others. Of course this is no surprise given that they continue to hold a licence with both the UK gambling commission and Malta gaming authority. Obviously, it is not in their interests to do anything to jeopardise that. You can take a look at their full company profile here.

When is the support at Vegas Hero available?

A Vegas Hero customer support line is available in a number of countries including Germany, Sweden, South Africa, Canada, the United Kingdom (UK), Norway and Malta. They provide respective telephone numbers on their website. There is also email support at support@vegashero.com as well as a complaints email address at complaints@vegashero.com. If you want to get a hold of someone immediately then you'll unfortunately have to wait to contact someone between the hours of 08:00 to midnight GMT.

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