Page updated on 25.09.2020

Online Casinos with 24/7 Customer Support

In our online casino guides, we always emphasize the importance of playing at licensed and regulated online casinos, such as the ones we promote here at Fortunaonlinescasinos.com.

Indeed, it's hard to believe that some online casinos still operate in the shadows as unlicensed. Still, others opt to get their licenses from jurisdictions where it's barely worth the paper it's written on. Nothing is worse than a shady online casino that refuses a cashout or needlessly delays it hoping that you change your mind.

Of course, a popular criterion also surrounds casino bonuses. New players tend to shop around for the best online casino bonuses. Online casino promotions can take the form of a match deposit bonus, cashback bonus, free spins, no deposit bonus, live casino promotions or other.

There are also, of course, the live casino bonus available on live dealer games such as live roulette, live poker and live blackjack. A leading provider Evolution Gaming has also come out with innovative games like Dream Catcher and Monopoly Live. These game are live-streamed to your Android or iOS tablet or mobile device, as well as Windows or Mac desktop.

We all hope that things will run smoothly at a casino, but this is not always the case. There will be times when you need to get a hold of customer support. Unfortunately, not all online casinos are open 24/7 so you need to do speak to them within their opening hours. Further complicating things is your time zone. Canada alone has six time zones, while Europe has size time zones. If you're in India or New Zealand, then you have two time zones each.

Since you never know when you'll need a helping hand, we decided to compile a list of online casinos with 24/7 customer support. Customer support will typically be available in several languages, but the language common to all will be English.

Our Top Casinos with 24h Support 7 Days a Week

♣ fast withdrawal processing
♣ very good bonus wagering terms
♣ Games: 6000 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Slots, Live Casino, Jackpot, Table Games
Up to €/$1000 or 5 BTC + 200 Free Spins ▼ More Details ▼
1st Deposit: 100% up to €/$200 (or 1 BTC) + 200 Free Spins
2nd deposit: 50% up to €/$200 (or 1 BTC) (bonus code WELCOME2) 3rd deposit: 25% up to €/$300 (or 1.5 BTC) (bonus code WELCOME3) 4th deposit: 25% up to €/$300 (or 1.5 BTC) (bonus code WELCOME4)
♣ Bonuses have low wagering requirements
♣ interesting game selection
♣ Games: 1000 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Casino, Live Casino
100% up to €/$500 + 200 Free Spins
♣ great game selection
♣ payments are processed within a day
♣ Games: 1200 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, slots, Jackpots
(T&Cs apply)Up to €1000 + 100 free spins over 4 deposits (or other currency equivalents) ▼ More Details ▼
1st deposit: 100% up to €200 + 25 free spins
2nd deposit: 50% up to €200 + 25 free spins
3rd deposit 50% up to €300 + 25 free spins
4th deposit: 25% up to €300 + 25 free spins
♣ Bonuses have low wagering requirements
♣ Fast payments
♣ Games: 1000 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Slots, Live Casino, Jackpots, Table Games
20 No Deposit Free Spins After Registration, 1st Deposit: 100% up to €300 + 100 Free Spins
♣ lifetime cashback bonus without wagering
♣ 24h customer support
♣ Games: 1500 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Casino, Live Casino
(T&Cs apply)no welcome bonus available, 10% lifetime Cashback instead
♣ Bonuses have low wagering requirements
♣ fast payments with good terms
♣ Games: 1000 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Slots, Live Casino, Jackpots slots, Table Games
100% up to €200 + 100 free spins
♣ lots of sports betting options
♣ fair bonus conditions
♣ Games: 1200 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Sports betting, Casino, Live Casino
(T&Cs apply)Sports: 1st deposit 50% up to €/$50 (Bonus code required)
Casino: 1st deposit 100% up to €/$200 + 50 Extra Spins (Bonus code required)
♣ Fantastic game selection
♣ withdrawals within a few hours
♣ Games: 1700 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino Slots, Live Casino, Jackpots, Sportsbook
(T&Cs apply)100% up to $100 + 50 free spins*
♣ huge game selection from many providers
♣ free withdrawals and deposits
♣ Games: 2000 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, Slots, Jackpots
(T&Cs apply)Up to €/$1,100 + 375 bonus spins over 4 deposits ▼ More Details ▼
1. deposit: 200% up to €/$200 + 100 bonus spins
2. deposit: 50% up to €/$200 + 50 bonus spins
3. deposit: 75% up to €/$200 + 75 bonus spins
4. deposit: 125% up to €/$500 + 150 bonus spins
♣ many promotions for casino, sports and live casino
♣ huge game selection from many developers
♣ Games: 1700 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Slots, Jackpot Games, Live Casino, Sportsbook
(T&Cs apply)100% up to $/€100 + Extra spins (Varies for different countries)
♣ support available 24/7
♣ free withdrawals and deposits
♣ Games: 2000 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, Slots, Jackpots
(T&Cs apply)Up to €/$1,200 + 260 bonus spins over 4 deposits ▼ More Details ▼
1. deposit: 100% up to €/$300 + 50 bonus spins
2. deposit: 100% up to €/$300 + 60 bonus spins
3. deposit: 100% up to €/$300 + 70 bonus spins
4. deposit: 100% up to €/$300 + 80 bonus spins
♣ huge game selection from many providers
♣ 24/7 customer support
♣ Games: 2000 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, Slots, Jackpots
(T&Cs apply)Up to €/$1,000 + 100 Bonus Spins over 3 deposits ▼ More Details ▼
1st deposit: 100% up to €/$400 + 50 bonus spins
2nd deposit: 125% up to €/$200 + 20 spins
3rd deposit: 200% up to €/$400 + 30 bonus spins
♣ regular tournaments and special game promotions
♣ super fast withdrawal processing times
♣ Games: 1700 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, Sportsbook, Poker
(T&Cs apply)100% up to €100 + 100 spins on Book of Dead over 10 days
♣ optimised for mobile play
♣ superb game selection
♣ Games: 2500 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, Sportsbook
(T&Cs apply)Up to €400 for 4 deposits. ▼ More Details ▼
Deposit amount: €10 - €24: €10 reward
Deposit amount: €25- €49: €25 reward
Deposit amount: €50 - €99: €50 reward
Deposit amount: €100+: €100 reward
Wagering the deposit amount 20x credits the bonus to the real-money balance.
♣ many cryptocurrencies supported
♣ lots of bonuses and tournaments
♣ Games: 4200 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Slots, casino, Live casino
No Deposit Bonus: 70 Free Spins, 1st Deposit: 100% up to €/$1,000
♣ cryptocasino with provably fair games
♣ many bonuses and promotions
♣ Games: 4500 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Slots, Live Casino, Table Games, Lottery, Craps, Jackpots
Up to 2 BTC / €1,200 / C$1,800 over 3 deposits + 200 Extra Spins▼ More Details ▼
1st deposit: 100% up to 1 BTC / €200 / C$600 + 200 Free Spins
2nd deposit: 50% up to 0.5 BTC, €500, C$600
3rd deposit: 75% up to 0.5 BTC, €500, C$600
♣ 24/7 support
♣ fast payments without limits
♣ Games: 4000 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Casino, Live Casino, Slots, Card Games, Jackpots, Table Games
(T&Cs apply)100% up to €/$100 + 25 Extra Spins
♣ fantastic game selection
♣ around the clock support
♣ Games: 2000 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Casino, Live Casino, Slots, Jackpots, Table Games, Slingo, Megaways, Video Poker
(T&Cs apply)100% up to €/$100 + 100 free spins on Book of Dead (bonus varies for different countries)
♣ Good selection of bonuses
♣ support available 24/7
♣ Games: 2800 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Slots, Live Casino, Table Games, Jackpots
100% up to €/$100 + 100 Extra Spins (Bonus code EU100)
♣ fair bonus wagering conditions
♣ support available 24/7
♣ Games: 2500 ♣ USD accepted: ✓ ♣ English Website: ✓
♣ Slots, Live Casino, Table Games, Jackpots
no welcome bonus, but 20% Cashback on all losses
♣ 24/7 customer support
♣ many interesting games
♣ Games: 1500 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Casino, Live Casino
(T&Cs apply)100% bonus up to £/$/€ 123 + always 10% Cashback
♣ trusted operator with a good reputation
♣ reliable processing of payments
♣ Games: 1500 ♣ USD accepted: ✗ ♣ English Website: ✓
♣ Casino, Live Casino
(T&Cs apply)100% up to $/€100 + always 10% Cashback

*Bonuses are tied to T&Cs. Bonuses can change any time.

Telephone support, Live Chat, Email or Social Media

Live chat is a practical addition to the online casino world, and it's tough not to find an online casino that doesn't offer it. It allows players to speak to a customer service representative in real-time. You'll need to be logged in, and often you'll usually be asked for some personal details, such as your address, to verify your identity. It can be a fast way of getting what you need.

An alternative communication method is through telephone support, but not all casinos offer it. Still, those that do will allow you to speak to a real-life person, which can be the fastest way of having your question answered or issue resolved. A drawback is that the line may not be toll-free, or be toll-free but only in specific countries.

A third option is to email customer support, which is often the best way if you have a complicated issued that requires a lot of details. One of the drawbacks is that you don't know how long it will take to get a reply. Sometimes the casino states typical response times, but those are more guidelines than rules set in stone.

Social media channels are growing as a legitimate communications channel, mainly when it comes promoting new games and goings-on at casinos. Still, if you have a specific issue, we suggest you that use one of the other preferred methods.

Good Customer Support: Why It's Important

One of the main differences between an excellent online casino and a poor one is in its customer support. You would think that customer support across all operators is the same, but that's not always the case. Sometimes customer support can be perceived as slow to respond or not very helpful.

In some rogue (blacklisted casinos), customer support may even go so far as to delay legitimate cashout requests. Often, the excuse given is that the player has not submitted all the required documentation for KYC (anti-money laundering purposes). Another popular excuse is that the player has breached some obscure term and condition.

You don't join an online casino to be stuck corresponding to customer support. Still, it's good to know that when you need help, there's someone available 24/7.

FAQ

While a player should feel free to contact customer support, sometimes the answer is staring them in the face. Treat customer support as a last resort. For example, most online casinos offer FAQs which answers the most common questions. Additionally, there is plenty of information available in the terms and conditions which you should read regardless, before joining any mobile online casino.

The short answer is no. All online casinos offer some form of customer support, but not all of them are 24/7. It becomes a problem when an operator is located in a different time zone than a player.

A time zone in Auckland, New Zealand can be 10 hours ahead of central European time (CET) while a player in British Columbia, Canada can be 9 hours behind.

It is for this exact reason that 24/7 customer support becomes so critical.

Different casinos have come up with ways of providing customer support to players. Email has become standard, but the response times can vary significantly between minutes and up to 24 hours. Most online casinos now offer a live chat, which is a great way to get a quick response if you have a straightforward question. Telephone support is not available at all casinos. When it is available, it can be the best way of sorting out an issue, aside from email, which is more suitable for complex or detailed issues.

The online casinos that we market are all available in English. However, many of these same casinos have customer support in Swedish, Norwegian, Finnish, German or other. Customer support in a language other than English may not necessarily be available 24/7, even if it is in English.

Yes, mobile online casinos offer the same customer support capabilities that desktop does. You can send an email, start a live chat or phone customer support (where available).

Facebook button Twitter button


Playing casino games is an age-restricted activity, and minors under the age of 18 are not allowed to gamble. Also, if gambling for money is illegal in your country, close this website, please.

FortunaOnlineCasinos is an affiliate website, and we do receive a monetary commission referring players to casinos. We only recommend licensed operators. We aim to keep all information on the website updated, but we cannot guarantee accuracy, as terms in casinos can change any time. Please read casino T&Cs when registering.

18 plus   GWPA seal Begambleaware    Stödlinjen
Gambling can be addictive. Play responsibly.

Copyright © FortunaOnlineCasinos.com 2017-2021