Page updated on 25.09.2020

Online Casinos with 24/7 Customer Support

In our online casino guides, we always emphasize the importance of playing at licensed and regulated online casinos, such as the ones we promote here at Fortunaonlinescasinos.com.

Indeed, it's hard to believe that some online casinos still operate in the shadows as unlicensed. Still, others opt to get their licenses from jurisdictions where it's barely worth the paper it's written on. Nothing is worse than a shady online casino that refuses a cashout or needlessly delays it hoping that you change your mind.

Of course, a popular criterion also surrounds casino bonuses. New players tend to shop around for the best online casino bonuses. Online casino promotions can take the form of a match deposit bonus, cashback bonus, free spins, no deposit bonus, live casino promotions or other.

There are also, of course, the live casino bonus available on live dealer games such as live roulette, live poker and live blackjack. A leading provider Evolution Gaming has also come out with innovative games like Dream Catcher and Monopoly Live. These game are live-streamed to your Android or iOS tablet or mobile device, as well as Windows or Mac desktop.

We all hope that things will run smoothly at a casino, but this is not always the case. There will be times when you need to get a hold of customer support. Unfortunately, not all online casinos are open 24/7 so you need to do speak to them within their opening hours. Further complicating things is your time zone. Canada alone has six time zones, while Europe has size time zones. If you're in India or New Zealand, then you have two time zones each.

Since you never know when you'll need a helping hand, we decided to compile a list of online casinos with 24/7 customer support. Customer support will typically be available in several languages, but the language common to all will be English.

Our Top Casinos with 24h Support 7 Days a Week

Casino Rating Highlights Links
King Billy 9.4/10 ♣ fast withdrawal processing
♣ very good bonus wagering terms
♣ Games on Desktop: 3500 | Mobile: 2500
♣ Casino, Live Casino
Gate777 9.3/10 ♣ great game selection
♣ payments are processed within a day
♣ Games on Desktop: 1200 | Mobile: 1000
♣ Casino, Live Casino
Fun Casino 8.2/10 ♣ 24/7 customer support
♣ many interesting games
♣ Games on Desktop: 1500 | Mobile: 1000
♣ Casino, Live Casino
No Bonus Casino 9/10 ♣ lifetime cashback bonus without wagering
♣ 24h customer support
♣ Games on Desktop: 1500 | Mobile: 1000
♣ Casino, Live Casino
Wildz 9.3/10 ♣ Bonuses have low wagering requirements
♣ interesting game selection
♣ Games on Desktop: 1000 | Mobile: 900
♣ Casino, Live Casino
Funbet 9.3/10 ♣ lots of sports betting options
♣ fair bonus conditions
♣ Games on Desktop: 1200 | Mobile: 800
♣ Sports betting, Casino, Live Casino
Rizk 9.2/10 ♣ Fantastic Game selection
♣ withdrawals within a few hours
♣ Games on Desktop: 1700 | Mobile: 1400
♣ Casino, Live Casino, Sportsbook
Mr Green 9.2/10 ♣ many promotions for casino, sports and live casino
♣ huge game selection from many developers
♣ Games on Desktop: 1700 | Mobile: 1200
♣ Casino, Live Casino, Sportsbook
Guts 8.9/10 ♣ regular tournaments and special game promotions
♣ super fast withdrawal processing times
♣ Games on Desktop: 1700 | Mobile: 1400
♣ Casino, Live Casino, Sportsbook, Poker
LeoVegas 8.8/10 ♣ optimised for mobile play
♣ superb game selection
♣ Games on Desktop: 2300 | Mobile: 2100
♣ Casino, Live Casino, Sportsbook
Casumo 8.4/10 ♣ fantastic game selection
♣ around the clock support
♣ Games on Desktop: 2000 | Mobile: 1500
♣ Casino, Live Casino
Casino Casino 8.2/10 ♣ trusted operator with a good reputation
♣ reliable processing of payments
♣ Games on Desktop: 1500 | Mobile: 1000
♣ Casino, Live Casino

Telephone support, Live Chat, Email or Social Media

Live chat is a practical addition to the online casino world, and it's tough not to find an online casino that doesn't offer it. It allows players to speak to a customer service representative in real-time. You'll need to be logged in, and often you'll usually be asked for some personal details, such as your address, to verify your identity. It can be a fast way of getting what you need.

An alternative communication method is through telephone support, but not all casinos offer it. Still, those that do will allow you to speak to a real-life person, which can be the fastest way of having your question answered or issue resolved. A drawback is that the line may not be toll-free, or be toll-free but only in specific countries.

A third option is to email customer support, which is often the best way if you have a complicated issued that requires a lot of details. One of the drawbacks is that you don't know how long it will take to get a reply. Sometimes the casino states typical response times, but those are more guidelines than rules set in stone.

Social media channels are growing as a legitimate communications channel, mainly when it comes promoting new games and goings-on at casinos. Still, if you have a specific issue, we suggest you that use one of the other preferred methods.

Good Customer Support: Why It's Important

One of the main differences between an excellent online casino and a poor one is in its customer support. You would think that customer support across all operators is the same, but that's not always the case. Sometimes customer support can be perceived as slow to respond or not very helpful.

In some rogue (blacklisted casinos), customer support may even go so far as to delay legitimate cashout requests. Often, the excuse given is that the player has not submitted all the required documentation for KYC (anti-money laundering purposes). Another popular excuse is that the player has breached some obscure term and condition.

You don't join an online casino to be stuck corresponding to customer support. Still, it's good to know that when you need help, there's someone available 24/7.

FAQ

While a player should feel free to contact customer support, sometimes the answer is staring them in the face. Treat customer support as a last resort. For example, most online casinos offer FAQs which answers the most common questions. Additionally, there is plenty of information available in the terms and conditions which you should read regardless, before joining any mobile online casino.

The short answer is no. All online casinos offer some form of customer support, but not all of them are 24/7. It becomes a problem when an operator is located in a different time zone than a player.

A time zone in Auckland, New Zealand can be 10 hours ahead of central European time (CET) while a player in British Columbia, Canada can be 9 hours behind.

It is for this exact reason that 24/7 customer support becomes so critical.

Different casinos have come up with ways of providing customer support to players. Email has become standard, but the response times can vary significantly between minutes and up to 24 hours. Most online casinos now offer a live chat, which is a great way to get a quick response if you have a straightforward question. Telephone support is not available at all casinos. When it is available, it can be the best way of sorting out an issue, aside from email, which is more suitable for complex or detailed issues.

The online casinos that we market are all available in English. However, many of these same casinos have customer support in Swedish, Norwegian, Finnish, German or other. Customer support in a language other than English may not necessarily be available 24/7, even if it is in English.

Yes, mobile online casinos offer the same customer support capabilities that desktop does. You can send an email, start a live chat or phone customer support (where available).

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FortunaOnlineCasinos is an affiliate website, and we do receive a commission for customer referrals. We do our best to ensure the information on the website is kept up-to-date and information given is accurate. However, we cannot guarantee that the information is always up-to-date or accurate, as terms in casinos can change, so please check the terms when you sign up. We only promote licensed operators with a good reputation, and we do our best to thoroughly check them.

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