Page updated on 31.01.2020
Gibraltar Regulatory Authority
Gibraltar ↱ is a British Territory of just 6.7km2 just north of Spain and south of the tip of the Spanish Iberian Peninsula. The Gambling Act of 2005 sets out Gibraltar gambling regulations. The Gibraltar Regulatory Authority has issued gambling licenses since 1998, which makes them one of the first European licensing bodies. It is an attractive jurisdiction for their low taxes and the absence of value added tax (VAT).
Licenses are issued for financial spread betting, online sports betting or online casino games to gambling operators. Obtaining a Gibraltar Regulatory Authority ↱ license is not as easy as it is with other regulators like Curaçao. For starters, an established track record of outstanding conduct is essential for obtaining a license. Operators can get either a Business-to-Consumer (B2C) or Business-to-Business (B2B).
A second requirement is that the operator must have a previous license from a reputable jurisdiction such as the UKGC as well as a solid business plan. Casino operators are audited annually to determine whether they are regulations compliant. Furthermore, the records of games tested for fairness by an approved testing company must be submitted. Approved testing companies might include NMi Metrology & Gaming Ltd, eCogra, iTech Labs or Quinel M Ltd.
Casinos licensed by the Gibraltar Regulatory Authority
We always prefer to bring you online casinos that are licensed and regulated in reputable jurisdictions. Our table below contains a list of the best mobile online casinos licensed in Gibraltar. We've prepared a casino review for each of them where we look at the most important considerations. This includes the signup bonus, bonus terms, other online casino promotions, and casino deposits & withdrawals. We even have a section on games that include Gamomat slots, Elk Studios slots, Bally Wulff slots, table games and many, many more!
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Are Gibraltar Regulatory Authority licensed casinos trustworthy, or are they scams?
The Gibraltar Regulatory Authority is one of the strictest regulators for the protection of minors and adults from the dangers of gambling. Operators have the responsibility of ensuring that no minors can gamble on their websites.
Gibraltar-licensed operators must also comply with regulations on anti-money laundering as set out in the 4th EU Anti-Money Laundering Directive and Gibraltar Proceeds of Crime Act.
A game's return to player (RTP) must be provided to players as well as details about the game's fairness testing to ensure more transparency.
Gibraltar casino self-exclusion list
Gibraltar licensed casinos must also supply players with the option of joining a self-exclusion list or place deposit limits or spending limits. These restrictions can relate to either losses or time. A reality-check is offered by many casinos which reminds players of the time that they've spent playing.
Gibraltar-licensed casino operator complaints
While it's uncommon that Gibraltar-licensed casinos act in a dishonest manner, it is not impossible, so you may decide to take your grievances to the regulator. The most common complaint that players have relates to withheld payments.
In scenarios like this, your first port of call is to contact casino customer support directly to try and resolve the issue. It would be best if you should outline what the problem is along with providing supporting documentation, emails, etc. You should also be clear about what you want the casino to do to resolve the situation. There may be instances where the casino has legitimate reasons to withhold your withdrawal. This may be because you've violated the terms and conditions, misunderstood the bonus terms, provided incomplete KYC details or due to a game malfunction.
Being rude or aggressive with the customer support team is a definite 'no' as they have the right to hang up on you or pass you on to another person which will only prolong the issue.
As is the case with other regulators such as the Spelinspektionen (Swedish gambling authority), the GRA has a complaints procedure ↱ that you'll need to follow if you want to escalate an issue. The role of the regulator is not to act as an intermediary to resolve your problem, but they are there if you wish to report misconduct. They will then have to investigate it. Remember always to keep evidence that supports your claim, including emails, documents, etc.