Page updated on 17.11.2019

Security, License and Player Protection at Casumo

No doubt, it's more fun to think about the best Gamomat games, Elk Studios Games or best Betsoft games. Many players might consider the best low wagering casino bonus or no deposit bonus casinos. When it comes to choosing an online casino, these are certainly worth considering but is it as simple as that? Well - the answer is yes and no. When choosing a casino, there are other important considerations. Is the casino safe? Is it a secure mobile casino? Can you make secured casino payments? While it's not possible to answer all your questions, Fortuna Online Casinos' casino FAQ is written to answer many of the most frequently asked questions.

Is Casumo legit or a scam?

Casumo casino is the brand name belonging to Casumo Services Limited. The company is registered in Malta, where it is also licensed and registered in Malta by the Malta Gaming Authority (MGA). It is also licensed and regulated in the UK by the Gambling Commission (UKGC) and Denmark by the Spillemyndigheden. A licensed casino in a reputable jurisdiction must cling to strict terms to maintain their license. Failure to do so can result in huge fines, license suspensions or loss of license. While being licensed and regulated is no guarantee, why take a chance by playing at an unlicensed casino?

Casumo takes online casino safety seriously with SSL secure connections and PCI compliant payment methods.

Are the casino games really fair and random?

Casumo games are from developers, also licensed in one or more jurisdictions. These might include Alderney, the UK Gambling Commission or Malta Gaming Authority amongst others. As part of the compliance requirement, games must undergo an audit to ensure online casino safety. This means that independent third-parties test the random number generator (RNG) of games to ensure that they are fair and free from manipulation. These third-party test houses might include eCOGRA, BMM or others.

Why do I need to provide personal information to Casumo?

Casumo casino requires players to provide all information requested of them. This information is subject to verification and is required for legal, licensing, responsible gaming, regulatory obligations and Anti Money Laundering regulations purposes. Your personal information is held by the casino for up to 10 years, after which time it is then closed.

Casumo must comply with General Data Protection Regulation (GDPR) that must conform to principles including accuracy, purpose limitation, storage limitation, integrity and confidentiality and others.

What licences does Casumo have?

The UKGC licenses Casumo casino in the UK, Spillemyndigheden in Denmark and the Malta Gaming Authority elsewhere. You can verify the status of their license here:

Malta Gaming Authority: MGA/CRP/217/2012/05 Check License ↱
UK Gambling Commission: 39265 Check License ↱
Sweden: Check License ↱
Denmark: Check License ↱

Which countries are excluded and restricted?

Not all players will have access to the online casino, so it depends on where you are. This is because different countries have different rules when it comes to online gambling. Online gambling may be a grey area in some states, illegal, or there may be some other reason why players from a particular region may be prohibited from joining. While some players may be tempted to use a VPN to deceive the casino, this is not a good idea as your winnings will likely be confiscated when the casino learns the truth.

Currently restricted countries are: American Samoa, Belgium, Brazil, China, Czech Republic, Denmark, Dutch Antilles, France, French Guiana, French Guinea, French Polynesia, French Southern Territories, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Italy, Luxembourg, Malta, Myanmar, Netherlands, North Korea, Pakistan, Poland, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Taiwan, Turkey, United Arab Emirates, United States of America, US Virgin Islands, Vietnam

How does the self-exclusion work?

There are several things players can do to maintain discipline when it comes to online gambling. One way is to set limits based on how much they are willing and can afford to lose. Recognizing the signs of problem gambling is essential, and there are self-assessment tools to help you evaluate whether you might have a problem with addiction.

When limits no longer work, then Casumo gives you the option of taking a break for a minimum of 7 days and as much as six months. What this means is that the casino will not contact you during this period. The self-exclusion closes your account temporarily. Casumo suggests that you self-exclude for at least six months on all casino websites. Self-exclusion can be executed through the Play Okay settings and activating it will prohibit you from logging in or receiving emails or text messages from them.

During the self-exclusion period, we suggest you go a step further and install internet gambling site blockers.

Who operates Casumo?

Casumo Services Limited is a privately held casino, headquartered in Malta, which is a member of the European Union. The casino, in operation since 2012, also has offices in Gibraltar and Barcelona.

When is the support at Casumo available?

Casumo customer support is 24/7. Players have the choice of whether they want to communicate through live chat or email. If you choose the latter, then send an email to hey@casumo.com. Regrettably, there is no dedicated player phone support at Casumo.

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