Page updated on 25.07.2019
Security, License and Player Protection at Dunder
When choosing an online casino, it's important that you take a look at the casino operator before playing there, to find out about the company operating the casino, their licences and how trustworthy they are. This overview guide gives you a little more insight into who is behind Dunder online casino and how they operate behind the scenes.
Is Dunder legit or a scam?
The company behind Dunder casino is MT SecureTrade Ltd, who are licensed by a number of different regulatory bodies in Europe, including the United Kingdom, Sweden and Malta. These regulators audit the casino for compliance, and if licensees are found to be in breach of the regulations, they will be warned, fined or have their license revoked. Part of the regulations include player protection, anti-money-laundering and fraud prevention, and player fund protection. This means that the casino must ensure player protection, transparency, AML compliance and player fair dealing. Part of the regulations surrounding player fund protection is also that player funds need to be kept in an account separate to the company account, and casinos are not supposed to use it to fund part of their operations or use the money otherwise. This aims to safeguard player funds, in case of bankruptcy of the casino, so that players can get their money back.
Are the casino games really fair and random at Dunder?
Games at Dunder casino are provided by licensed game developers, who have to follow regulations in terms of game testing, certified fair random number generators and player protection. The random number generator of games found at Dunder are tested for fairness by independent third parties. The casino cannot change the games, the payout frequency or overall return to player. This means, that you can expect fair casino games at Dunder.
Why do I need to verify my account at Dunder?
Part of the regulations laid out by online gaming regulatory bodies surround anti- money laundering laws and player protection. To prevent fraud and money laundering, the casinos will ask the players to verify their identity. When the casino will ask you to verify your identity will depend on your country of residence, as for example players from the United Kingdom will have to verify their accounts after the registration, whereas players from other countries may be asked after the deposit or before the withdrawal.
The verification process is usually very straightforward, you will need to send the casino a scan or copy of your passport or other government-approved ID, as well as a proof of address, which can be a utility bill, bank statement or other official document not older than three months that shows your current address. If you have made deposits with a credit card, you may also have to provide proof that you are the credit card holder of the card that was used for the payments. If you have used another payment method, they may also ask you to provide some form of proof that you are the owner of the payment account used. The general rule is that you're only permitted to make payment methods that are registered in your own name.
What licences does Dunder have?
Dunder is operated with licences from the United Kingdom, Malta and Sweden, all of which are relatively strict regulatory bodies protecting players within Europe, but also from other countries. You can check the status of Dunder casino licence through the links below, which will take you to the live status of the respective regulator.
Which countries are excluded and restricted at Dunder?
Unfortunately, due to legal reasons regarding online gambling and gambling in some territories, not every player is allowed to register at Dunder casino, and players from some countries are excluded from opening a player account and playing at the casino.
The currently excluded countries at Dunder are: United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Sweden, Switzerland, Syria, Tajikistan, Tanzania (United Republic of), The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
How does the self-exclusion work at Dunder?
You can set yourself limits for payments at Dunder or self exclude from the casino. To set the limits or self exclude, login to your Dunder account and go to the bottom of the page or the cashier. You can find a link to the self exclusion in the footer or under the payment methods. We think, that these options should be easier accessible through the player account, as the small print in the footer or under the payment methods is not very easy to find.
You have the option to set a Dunder Casino deposit limit for a timeframe of either 24 hours, one week or one month, and you can set a daily deposit limit. Keep in mind, that a change to a lower amount will have an immediate effect, but the change to a higher amount will be subject to a cooling-off period before it will become effective. From the menu above you can also select wager limits, loss limits, session limits, self exclusion for a longer timeframe or permanently, a timeout that will limit your account for a shorter period of time, or you can select a reality check, that will remind you how long you've played in a preselected time interval.
If you are on country-specific exclusion lists, for example the Swedish exclusion register, you won't be able to register an account at Dunder or play there.
Who operates Dunder?
Dunder is one of the casino brands operated by MT SecureTrade Ltd, an established subsidiary company of Gaming Innovation Group, that operates a number of reputable online casinos, including Guts and Rizk. The company is headquartered in Malta and operates casinos under several licences from European regulators. The MT SecureTrade Ltd casinos generally have a good reputation with players, especially when it comes to paying player winnings and giving players a fair chance for a win, as well as bonuses with good conditions. However, bonus offers differ between the casinos, so it's best to compare.
When is the support at Dunder available?
Dunder offers an extensive FAQ on their website that can help you find answers to the most commonly questions. However, if you wish to contact the customer support, you can reach them through the chat on the website or via e-mail at firstname.lastname@example.org. The support is available between 10 in the morning and 12:30 AM CEST.