Guts Casino FAQ

This page provides answers to commonly asked questions about Guts, how their bonuses work, the wagering requirements, the payments and many more. Keep in mind, that you can sort out problems with the Guts casino by contacting their support at support@guts.com. The information on this page can change, information on the Guts website and in their T&C's prevails and supersedes.

UK and Canada: Guts pampers you with a generous welcome package that includes a 100% bonus offer or up to £/$ 100 on your 1st deposit along with 25 free spins which are wager free under bonus code GUTSB1. The 2nd deposit offers you a 50% bonus or up to £/$ 50 with 25 free spins and wager free under bonus code GUTSB2. Next, the 3rd deposit offers you a 25% bonus offer or up to £/$ 50 with 25 free spins with bonus code GUTSB3. Finally, the 4th and final bonus offer is 200% up to £/$ 100 with 25 free spins and wager free under bonus offer GUTSB4.

Australia: The welcome bonus for players from Australia is a generous 100% up to $500 on your first deposit and 100 free spins. To get the bonus you need to deposit at least $20 and enter the bonus code OZ500 when depositing. The wagering for this bonus is 25x bonus plus deposit. Free spins are credited in batches of 10 over 10 days. → Full Guts Casino Bonus Terms and Conditions

Guts attempts to process withdrawals quickly which normally means within two hours after your request. The first withdrawal may take longer, as it requires verification of your identity and checking of your documents after which time your withdrawal will be processed as soon as possible. The verification process used by Guts is standard for the online casino industry. Once processed, the time it takes for you to receive the credit depends on your chosen method of payment. An e-wallet for example will see your funds credited instantaneously, whereas a bank transfer or transfer to a Visa credit card can take upwards of 3 business days to process. More information about deposits and withdrawals at Guts are available in our detailed casino review.

All methods of Guts withdrawals will cost you a small fee of 2.5% in the case of credit cards and €2.50 in the case of all other methods except a Trustly bank transfer which is free. Remember that credit cards along with bank transfers take between 1 and 3 days to process with all other methods available instantaneous.

When you make a withdrawal at Guts Casino there are also some limitations as to how much you can withdraw in a single transaction. The limit for Paysafecard withdrawals is £/€ 200, Trustly transfers £/€ 50,000 and every other payment method has a limit of £/€ 5,000. There are no other limits imposed.

Guts casino is currently not offering a sign up bonus but if you decide to register a player account you may be eligible to receive a welcome offer. You can try the games with play money first to try them out. You can find more information about the online casino is available in our Guts casino review.

The Guts bonus codes can be found under the promotions heading on the home page. Here you will find Guts casino promotions which include casino bonus codes where applicable. More information is available in our Guts online casino review.

To collect each Guts bonus you will need to enter a Guts bonus code attached to a specific offer that you wish to take advantage of. When a bonus code is required it will be readily available in the description of the bonus offer that you wish to take advantage of. The Guts promo codes specifically for the welcome bonus offer are available under the promotions heading.

Guts Casino's bonus type determines the wagering requirements of bonuses. Casino bonuses of 100% must be wagered a minimum of 35x before a withdrawal or transfer onto another product is possible, so if you were to receive a £100 bonus, you would have to wager £3,500 before you could withdraw your winnings. A 150% bonus needs to be wagered 40x and a 200% bonus would need to wagered a corresponding 45x. Not all games contribute the same percentage towards the wagering requirements. Slots and other games contribute 100%, classic slots contribute 75%, live dealer roulette and blackjack contribute 10% and live dealer Bacarrat and Casino Hold'em contribute 5%. Neither the table games or video poker make a contribution. The free cash bonuses and deposit bonuses expire after 30 days at which point you forfeit your bonus funds and winnings. Free spins wins will be credited to your real money balance with no wagering required. → Full Guts Casino Bonus Terms and Conditions

The Guts special promotions are located under the promotions heading on the main page of their website. From here you could find several banners where you have the option of finding out more about them or reading the terms and conditions and signing up to take advantage of them. The casino offers many interesting promotions, such as deposit bonuses, free spins, tournaments, leader boards, and many other special promotions that change regularly.

If the welcome offer for your country has free spins too, then you will get them after you've made your first deposit. The free spins are usually credited on the next day, or in batches, depending on the offer. You must enter the Guts bonus codes to avail yourself of this incentive and once you have done so you will receive a notification that the Guts free games are available. Guts also has regular special promotions where you can get free spins. The best thing about the Guts free spins is that all winnings are wager free and credited as cash! Get your free spins now!

A casino download software for Guts is not available, nor is it necessary since Guts allows you to play on their secure website. If not already installed you may need the latest Adobe Flash plug-in to play the games. To access the Microgaming poker network, you will need to download the poker client and install it on your computer. As at the time of writing, a mobile poker platform equivalent is not being offered. The Guts instant casino offers 850 games from different developers, and you can play 450 of them also on mobile devices. Visit the casino now or read our detailed review.

Guts mobile offers a multitude of mobile casino games and sportsbook bets available on tablet or mobile device operating on an iPhone, iPad, Windows Phone and Android device. There are currently 450 games from all the high-end developers, including Microgaming, Betsoft, Netent, Yggdrasil and IGT. The Guts website is optimised for mobile play and you can easily make deposits and withdrawals in the mobile casino using Guts mobile browser.

Guts VIP is called Guts Squad and you become part of the squad by personal invite only. The process for deciding who to invite is meticulous and is based on four criteria which starts with loyalty to the site. Next, you can demonstrate your value by regularly visiting the site, frequently depositing funds and playing sessions involving big wins and losses. Frequency is a factor as measured by the number of times you visit Guts and frequency of your appearance on daily, weekly and monthly reports. Fourth and final is the number of products you play where the more diverse your appetite,  the more you stick out from the crowd. By becoming a Guts VIP member you receive some nice incentives that include faster payout times of your casino winnings, a personal VIP manager, bonuses for your anniversary, a generous welcome bonus, gifts and invitations and exclusive bonuses. While regular players do not get a loyalty program, there are still some awesome promotions to make things exciting. More about the casino, and what it has to offer is available in the Guts casino review.

The Guts online casino is licensed by the Malta Gaming Authority (MGA), UK Gambling Commission and Curacao Gaming Authority which are reputable licensing regulators who place player protection first and foremost. The random number generators are tested periodically by independent third parties for fairness and the operator uses internet connections that are safe and secure. Also, Guts enjoys a solid reputation in the industry as a trustworthy operator which should add a degree of comfort when playing on an online casino. In short, Guts is a trustworthy and serious operator, and you will be in safe hands when playing there.

Online casino regulations change regularly, and many countries are excluded from online gambling, or regulated by other legislations. The online casino Guts therefore restricts access to the casino for players from certain countries. We update the list regularly, but it may be that you're excluded from playing at the site, even though your country is not on the list. For questions about country exclusions, please contact the customer support of the casino.

The restricted countries are: United States of America (and its dependencies, military bases and territories including but not limited to American Samoa, Cyprus, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and Virgin Islands), Afghanistan, Algeria, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Greenland, Guam, Greece, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland (sports betting prohibited), Israel, Italy, Jordan, Democratic Peoples Republic of Korea, Kuwait, Libya, Malaysia, Montenegro, Myanmar, New Caledonia, Nigeria, Pakistan, State of Palestine, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Syria, The Faroe Islands, Turkey, Western Sahara, Yemen

Guts has around the clock customer support available through email, live chat and call-back where you request a phone call from customer support. They have good response time and each representative conducts themselves in a friendly and professional manner.

* Bonus amounts shown can vary for players from different countries. For full details, please visit the respective country page.

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